Terms of Service

These Terms of Service ("Terms") govern your access to and use of Fluxo (the "Service"). By installing or using the Service, you agree to these Terms. If you are using the Service on behalf of a business, you represent that you are authorized to bind it.

The Service

Fluxo is a marketing application for Shopify that lets you sync store data and send campaigns and automated flows to your contacts over email, SMS, and web push. We may update, improve, or modify features over time.

Accounts and eligibility

You must provide accurate information, keep your credentials secure, and be responsible for activity under your account. You must be at least 18 and able to form a binding contract.

Acceptable use and anti-spam

• You may only message contacts who have consented to receive messages from you, in compliance with applicable laws (e.g. CAN-SPAM, TCPA, GDPR, CASL).
• Every campaign must include a working unsubscribe mechanism and accurate sender information; we honor suppression and unsubscribe requests automatically.
• You may not use the Service to send unlawful, deceptive, infringing, or harmful content, or to harvest data without consent.

SMS messaging

If you use Fluxo to send SMS, you are the sender of those messages and you are responsible for the consent behind them. Specifically:

• You may only send SMS to recipients who gave you prior express written consentto receive marketing text messages, obtained through a clear opt-in that was never pre-checked and never a condition of purchase, as required by the TCPA and CTIA guidelines.
• You must keep records of that consent, and you must not send to a number after it has opted out. We honor STOP automatically and permanently, and we suppress numbers that opt out, hard-bounce, or are reported as complaints.
• You may not use SMS to send content prohibited by US carriers, including messages relating to cannabis, illegal substances, firearms, hate speech, adult content, high-risk financial services, or loan offers.
• You must not send messages that misidentify the sender. Every message must make clear which business it comes from.

Recipients can reply STOP to unsubscribe at any time, or HELP for help. Message frequency varies. Message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages. See our SMS consent and opt-in page for how consent is collected and how recipients opt out.

SMS is billed per message segment as metered usage, in addition to your plan. Sending SMS may require verification of your business with mobile carriers before messages can be delivered, and we cannot guarantee that carriers will approve or deliver any given message.

We may suspend accounts that harm deliverability or violate these Terms.

Fees and billing

Paid plans are billed on a recurring basis through the Shopify App Store or our payment processor. Usage-based charges may apply above your plan's included limits. Fees are non-refundable except where required by law. You can cancel at any time; access continues through the end of the current billing period.

Your data

You retain ownership of your store data and contacts. You grant us the rights needed to operate the Service on your behalf. Our handling of personal data is described in the Privacy Policy and Data Processing Addendum.

Intellectual property

The Service, including its software and branding, is owned by Fluxo and protected by intellectual-property laws. These Terms do not grant you rights to our trademarks.

Termination

You may stop using the Service at any time. We may suspend or terminate access for violations of these Terms or to comply with law. On termination, your data is handled as described in our Privacy Policy and DPA.

Disclaimers and limitation of liability

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, Fluxo is not liable for indirect, incidental, or consequential damages, and our total liability is limited to the amounts you paid for the Service in the 12 months before the claim.

Governing law and changes

These Terms are governed by the laws of the jurisdiction in which Fluxo operates, without regard to conflict-of-laws rules. We may update these Terms; continued use after changes constitutes acceptance.

Contact

Questions? Email support@myfluxo.com.